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CONFLICT RESOLUTION

COURSE OVERVIEW

Every organisation in which we work generates conflict. All organizations acknowledge that workplace conflict is inevitable, yet few of them recognize that learning how to prevent and resolve conflict is key to business success.

Poorly managed workplace conflict causes stress, low morale and decreased productivity. Even though our ability to collaborate with others, the making of agreements and the resolution of conflicts are core skills for working with others and for achieving business results, these skills are taught to very few of us. Instead of confronting conflict constructively and working beyond settlement of conflict to true resolution, many of us have become masters of avoidance, defensiveness or attack.

To assist people at all levels acquire some of these skills, AstroTech is offering a training programme "Conflict Prevention and Resolution".

 

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The course offered by AstroTech is presented by highly skilled experts and includes:

  • Understanding the context and causes of conflict
  • Individual vs. team based conflicts
  • Personal conflict handling responses and reactions
  • From victim mode to conflict ownership mode
  • Facing your fears and how they impact on your ability to confront and resolve conflict
  • Awareness of own interaction styles
  • Awareness of impact of others' interaction styles on self
  • Having difficult conversations
  • Listening, not just hearing
  • Decoding hidden messages
  • Acknowledging and sifting through emotions
  • Disclosing Information and Feelings
  • Separating what matters from what's in the way
  • Dialogue as a means of confronting and preventing conflict
  • Working towards resolution
  • Building a collaborative attitude
  • Learning from your conflicts
  • Practical conflict confrontation and resolution guidelines
  • Application of practical guidelines and opportunity for feedback
  • And much more!

WHO SHOULD ATTEND

  • Managers and Supervisors

  • Project Leaders and Team Leaders

  • Team Members

  • Anyone wishing to improve their skills with respect to managing conflict.

KEY BENEFITS

  • Learn how to manage conflict constructively

  • Better understand the causes of conflict

  • Reduce the stress associated with conflict situations

  • Achieve greater harmony and, therefore, productivity in the workplace


TAKE HOME TOOLS

  • Training Manual & CD
  • All delegates receive one month of telephonic support relating to course content

THE VENUE

  • The AstroTech Conference Centre in Parktown, Johannesburg is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg. It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service. Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

GENERAL

Provision of the course by AstroTech includes:

  • Professional Presentation of the subject matter

  • All course material & tutorials

  • Suitable Training Venue

  • Lunch & refreshments
The course is 3 days in duration with a cost of R 6,700 (excl. VAT) per delegate. There is a 5% discount for registrations received two weeks prior to course commencement
Should the course not meet your expectations for any reason, you are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

CANCELLATIONS

In the event of a booking cancellation less than one week before the scheduled course date, a cancellation fee of 50% will be levied. Cancellations made within 24 hours of the course will be subject to a 100% cancellation fee. Substitutes are welcome at no additional charge.

POSTPONEMENTS

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited. Cancellations on postponements or exchanges are subject to the full course fee.


PRESENTERS

Should it be necessary, AstroTech reserves the right to substitute the presenter.


DISCLAIMER

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.

Registration Confirmation must be sent prior to the start of the scheduled course.

If the course is not held for any reason, AstroTech's liability is limited to the refund of the full course fee. Details of delegates attending will be requested at time of course confirmation. Substitutions may be made at any time prior to the start of a training course.

TERMS AND CONDITIONS

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations

A cancellation can only be confirmed if we are advised in writing at training@astrotech.co.za

For cancellations received more than one week prior to the course:

  • 0% cancellation fee will apply.

For cancellations received less than ONE WEEK prior to the course:

  • 50% cancellation fee will apply. 

For cancellations received within 24 hours of the course:

  • 100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements

Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee.


Absent Delegates

In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable.

Presenters

Should it be necessary, AstroTech reserves the right to substitute the presenter.

Communication

When a person registers on AstroTech’s website, is registered on an AstroTech course or sends an email to AstroTech, that person consents to receiving communications electronically or otherwise by AstroTech and/or its business partners.

Disclaimer

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.