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BALANCED SCORECARD essentials

COURSE OVERVIEW

In today’s competitive environment, for organisations to survive and thrive, top performance is necessary. The Balanced Scorecard provides a new and holistic approach to performance measurement and management to enable organisations and their people to perform at their peak.

 

 

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The course includes the following:

  • Traditional methods of measuring performance.
  •  What is the Balanced Scorecard and why is it used.
  • Building Strategy Maps for the Organisation.
  • Understanding the four balanced scorecard perspectives that focus the organisational strategy.
  • The Learning and Growth Perspective.
  • The Business process perspective.
  • The Customer perspective.
  • The Financial Perspective.
  • Developing Measures and Setting Targets.
  • Planning for Implementation.
  • Available Tools to assist with implementation, monitoring and feedback.
  • And much more!

WHO SHOULD ATTEND

Persons involved in the management of an organisation. These include engineering, financial, IT, human resources and support management staff. The course is also applicable to all staff in an organisation in order to educate then as to the ability of the Balanced Scorecard approach to producing measurable improvements within an organisation.

KEY BENEFITS

  • Gain an understanding of the balanced scorecard and why it is used.
  • Gain an understanding of how to plan an organisational strategy.
  • Gain an understanding of the four perspectives of the BSC.
  • Gain an understanding of how to implement and measure the effectiveness of your organisation by using the BSC.
  • Gain an understanding of available tools to assist with the balanced scorecard approach.
  • Gain an understanding of the most effective ways of implementing the BSC.
  • Gaining insight into implementation success factors and pitfalls

TAKE HOME TOOLS

  • Training Manual & CD
  • All delegates receive one month of telephonic support relating to course content

THE VENUE

  • The AstroTech Conference Centre in Parktown, Johannesburg is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg. It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service. Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.

GENERAL

Provision of the course by AstroTech includes:

  • Professional Presentation of the subject matter

  • All course material & tutorials

  • Suitable Training Venue

  • Lunch & refreshments
The course is 3 days in duration with a cost of R 6,700 (excl. VAT) per delegate.
There is a 5% discount for registrations received two weeks prior to course commencement
Should the course not meet your expectations for any reason, you are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

CANCELLATIONS

In the event of a booking cancellation less than one week before the scheduled course date, a cancellation fee of 50% will be levied. Cancellations made within 24 hours of the course will be subject to a 100% cancellation fee. Substitutes are welcome at no additional charge.

POSTPONEMENTS

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited. Cancellations on postponements or exchanges are subject to the full course fee.


PRESENTERS

Should it be necessary, AstroTech reserves the right to substitute the presenter.


DISCLAIMER

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.

Registration Confirmation must be sent prior to the start of the scheduled course.

If the course is not held for any reason, AstroTech's liability is limited to the refund of the full course fee. Details of delegates attending will be requested at time of course confirmation. Substitutions may be made at any time prior to the start of a training course.


TERMS AND CONDITIONS

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations

A cancellation can only be confirmed if we are advised in writing at training@astrotech.co.za

For cancellations received more than one week prior to the course:
          0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
          50% cancellation fee will apply. 
For cancellations received within 24 hours of the course:
          100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements

Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,000 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee.

Absent Delegates

In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable.

Presenters

Should it be necessary, AstroTech reserves the right to substitute the presenter.

Communication

When a person registers on AstroTech’s website, is registered on an AstroTech course or sends an email to AstroTech, that person consents to receiving communications electronically or otherwise by AstroTech and/or its business partners.

Disclaimer

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.