DIFFICULT DISCUSSIONS: The right way, the right time, the right results COURSE OVERVIEW Addressing team dynamics with emotionally charged individuals, giving constructive feedback to a defensive team member or asking your boss for a raise are some of the many difficult discussions that face us all in the workplace. It’s often easier to avoid the whole issue and when you do build up the courage, it doesn’t always go the way you’d like. But imagine knowing the tools and techniques to handle any difficult discussion with ease and achieve your desired outcome time and again. To assist you in this regard, AstroTech is offering a training programme called "Difficult Discussions: the right way, the right time, the right results"

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WHO SHOULD ATTEND

• Managers who are required to give performance feedback
• Managers in charge of a diverse team
• Team members who want to improve their communication and leadership capabilities
• Team members dealing with diverse personalities
• Anyone who wants their difficult discussions to be made easier

KEY BENEFITS

• Handle problems sooner and more effectively through understanding the right approach
• Learn how to give and receive feedback while maintaining relationships and achieving results
• Make better decisions because you won’t be scared of communicating the outcomes
• Achieve improved relationships in both your professional and personal life
• Understand the benefits to you and your organization of improved discussions

The course is 3 days in duration.

TERMS AND CONDITIONS

Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course.

Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.

Cancellations

A cancellation can only be confirmed if we are advised in writing at training@astrotech.co.za

For cancellations received more than one week prior to the course:

• 0% cancellation fee will apply.

For cancellations received less than ONE WEEK prior to the course:

• 50% cancellation fee will apply. 

For cancellations received within 24 hours of the course:

• 100% cancellation fee will apply.

Substitutes are welcome at no additional charge at any time prior to the course.

Postponements

Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,270 (excl VAT) per delegate.

All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.

Cancellations on postponements or exchanges are subject to the full course fee.

Absent Delegates

In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable.

Presenters

Should it be necessary, AstroTech reserves the right to substitute the presenter.

Communication

When a person registers on AstroTech’s website, is registered on an AstroTech course or sends an email to AstroTech, that person consents to receiving communications electronically or otherwise by AstroTech and/or its business partners.

Disclaimer

AstroTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by AstroTech to the client.