There you go, you’ve just said yes to something you know you should have said no to. How did it happen this time? How did they get that one past you, again?

We’ve all been there. We’ve all kicked ourselves after the fact. But some people seem to just get it right! They can say “‘no” appropriately, they can influence others to their way of thinking and, to top it all, they manage to do it in a way that everyone still likes them!

So, how can you do the same? Fortunately, the skills can be mastered and to assist you in this regard, AstroTech offers a training course which covers the following key topics:

TOPICS

CONFIDENCE & ASSERTIVENESS SKILLS

• Being assertive while still maintaining positive relationships Standing up for your and your company’s rights
• Handling difficult people and tricky situations professionally, calmly and effectively
• The impact of your image on your self-confidence and vice versa Gain more control of what happens in your work environment
• Achieve the outcomes that your manager expects of you when dealing with difficult situations
• Making difficult situations easier through preparation and planning Learning to say “‘No” and knowing when it is appropriate
• Maintaining confidence when dealing with senior management or important clients
• Constructively dealing with people that waste your time Knowing when assertiveness is appropriate Understanding that “I matter and you do too”
• Knowing how and when you need to get tough

INFLUENCING SKILLS

• Learn how to influence and shape outcomes in your workplace, whether or not from a position of authority
• Learn positive influencing language and how to use it
• Being aware of the affect that you can have on other people
• Adapting and modifying your personal style to get your own way, while still being true to yourself
• Learn how to influence at meetings and during presentations Learning to increase co-operation from co-workers Mastering the art of persuasion
• Why pushing, bullying & bludgeoning DO NOT WORK! Learn how to understand the motivations of others Learn how to build effortless rapport
• Building networks in and out of the workplace Expanding your spheres of influence

And much more!

WHO SHOULD ATTEND

• Professionals: Whether you’re a manager, team leader, salesperson, or entrepreneur, developing strong confidence, influence, and assertiveness skills can significantly impact your career success. This course provides you with the tools to effectively lead teams, negotiate deals, and influence stakeholders.

• Individuals in Leadership Roles: Executives, supervisors, and anyone in a leadership position can benefit from mastering confidence, influence, and assertiveness. Enhancing these skills enables you to inspire and motivate your team, communicate expectations clearly, and make decisions with conviction.

• Individuals Seeking Personal Growth: If you struggle with self-doubt, have difficulty expressing yourself assertively, or feel limited by a lack of influence, this course can help you break through those barriers. It’s ideal for anyone seeking personal growth, self-improvement, and a greater sense of empowerment.

• Sales and Marketing Professionals: In the competitive world of sales and marketing, confidence, influence, and assertiveness are essential. This course equips salespeople and marketers with the strategies to build trust, persuade customers, and communicate their value effectively.

• Communication and Public Speaking Enthusiasts: If you desire to enhance your public speaking skills, effectively communicate your ideas, or become a more persuasive speaker, this course provides you with the confidence and techniques to excel.

• Professionals in Client-Facing Roles: Customer service representatives, consultants, and anyone who interacts directly with clients can benefit from this course. It equips you with the skills to handle difficult situations, communicate assertively with clients, and positively influence their decision-making.

• Graduates and Students: Starting your career journey can be daunting. This course offers a strong foundation in confidence, influence, and assertiveness that can give you a competitive edge in the job market and empower you to navigate professional environments successfully.

OUTCOMES

• Unwavering Confidence: Develop a strong sense of self-confidence and belief in your abilities. Overcome self-doubt and embrace a positive mindset that empowers you to take on challenges with courage.

• Effective Assertiveness: Learn to express your thoughts, opinions, and needs assertively, without aggression or passivity. Acquire the skills to set boundaries, handle conflicts constructively, and negotiate win-win solutions.

• Enhanced Influence and Persuasion: Understand the principles of influence and persuasion, and learn techniques to influence others positively. Master the art of charismatic communication, body language, and storytelling to inspire and motivate those around you.

• Improved Communication Skills: Develop effective communication skills to express your ideas clearly, listen actively, and adapt your communication style to different audiences. Gain confidence in public speaking and articulate your thoughts with impact.

• Emotional Intelligence: Cultivate emotional intelligence to understand and manage your own emotions and those of others. Develop empathy, build strong relationships, and navigate conflicts with empathy and understanding.

• Leadership Skills: Gain the skills to lead with confidence, influence, and assertiveness. Inspire and motivate your team, make informed decisions, and create a positive and empowering work environment.

• Personal Branding: Learn to showcase your strengths and cultivate a compelling personal brand that reflects your values and expertise. Build credibility and leave a lasting impression on others.

• Effective Handling of Challenging Situations: Acquire strategies to navigate difficult conversations, manage criticism and feedback, and maintain composure under pressure. Develop resilience and problem-solving skills to handle challenging situations with confidence.

• Networking and Relationship Building: Learn how to build and nurture strong professional relationships. Develop networking skills to expand your connections, collaborate effectively, and seize opportunities for growth.

• Long-term Growth and Development: Create an action plan for ongoing growth and development. Gain practical tips and strategies to sustain your confidence, influence, and assertiveness skills in the long run, ensuring continued personal and professional success.

The post Mastering Confidence, Influence, and Assertiveness Skills first appeared on Astrotech Learning.

Addressing team dynamics with emotionally charged individuals, giving constructive feedback to a defensive team member or asking your boss for a raise are some of the many difficult discussions that face us all in the workplace. It’s often easier to avoid the whole issue and when you do build up the courage, it doesn’t always go the way you’d like. But imagine knowing the tools and techniques to handle any difficult discussion with ease and achieve your desired outcome time and again.

TOPICS

• Handling difficult discussions with confidence
• Understanding what we usually do wrong
• Recognising and overcoming avoidance of difficult discussions
• Creating a climate conducive for the discussion
• Dealing with defensiveness, forcefulness and/or high emotions in others when tackling sticky issues
• Managing your own emotions to ensure a constructive outcome
• When should you have a difficult discussion and when should you walk away?
• Addressing silence or overreactions in your own style
• Ensuring your don’t bully or get bullied
• Achieve the results you want through the use of defined tools and techniques
• Being respectful yet candid
• Ensuring you hear the whole story and share what is on your mind
• Improving performance, productivity, teamwork and quality through improved communication

And much more!

WHO SHOULD ATTEND

• Managers who are required to give performance feedback
• Managers in charge of a diverse team
• Team members who want to improve their communication and leadership capabilities
• Team members dealing with diverse personalities
• Anyone who wants their difficult discussions made easier

OUTCOMES

• Handle problems sooner and more effectively through understanding the right approach
• Learn how to give and receive feedback while maintaining relationships and achieving results
• Make better decisions because you won’t be scared of communicating the outcomes
• Achieve improved relationships in both your professional and personal life
• Understand the benefits to you and your organisation of improved discussions

TRAINING CHANNELS:

Choose your preferred training type/method of delivery below.

IN-HOUSE TRAINING

We come to you!

ON DEMAND TRAINING

Flexible Training: No minimum delegates. Your Date. Your Duration. Face to Face or Online.

The post Difficult Discussions: The Right Way, The Right Time, The Right Results first appeared on Astrotech Learning.