There you go, you’ve just said yes to something you know you should have said no to. How did it happen this time? How did they get that one past you, again?

We’ve all been there. We’ve all kicked ourselves after the fact. But some people seem to just get it right! They can say “‘no” appropriately, they can influence others to their way of thinking and, to top it all, they manage to do it in a way that everyone still likes them!

So, how can you do the same? Fortunately, the skills can be mastered and to assist you in this regard, AstroTech offers a training course which covers the following key topics:

TOPICS

CONFIDENCE & ASSERTIVENESS SKILLS

• Being assertive while still maintaining positive relationships Standing up for your and your company’s rights
• Handling difficult people and tricky situations professionally, calmly and effectively
• The impact of your image on your self-confidence and vice versa Gain more control of what happens in your work environment
• Achieve the outcomes that your manager expects of you when dealing with difficult situations
• Making difficult situations easier through preparation and planning Learning to say “‘No” and knowing when it is appropriate
• Maintaining confidence when dealing with senior management or important clients
• Constructively dealing with people that waste your time Knowing when assertiveness is appropriate Understanding that “I matter and you do too”
• Knowing how and when you need to get tough

INFLUENCING SKILLS

• Learn how to influence and shape outcomes in your workplace, whether or not from a position of authority
• Learn positive influencing language and how to use it
• Being aware of the affect that you can have on other people
• Adapting and modifying your personal style to get your own way, while still being true to yourself
• Learn how to influence at meetings and during presentations Learning to increase co-operation from co-workers Mastering the art of persuasion
• Why pushing, bullying & bludgeoning DO NOT WORK! Learn how to understand the motivations of others Learn how to build effortless rapport
• Building networks in and out of the workplace Expanding your spheres of influence

And much more!

WHO SHOULD ATTEND

• Professionals: Whether you’re a manager, team leader, salesperson, or entrepreneur, developing strong confidence, influence, and assertiveness skills can significantly impact your career success. This course provides you with the tools to effectively lead teams, negotiate deals, and influence stakeholders.

• Individuals in Leadership Roles: Executives, supervisors, and anyone in a leadership position can benefit from mastering confidence, influence, and assertiveness. Enhancing these skills enables you to inspire and motivate your team, communicate expectations clearly, and make decisions with conviction.

• Individuals Seeking Personal Growth: If you struggle with self-doubt, have difficulty expressing yourself assertively, or feel limited by a lack of influence, this course can help you break through those barriers. It’s ideal for anyone seeking personal growth, self-improvement, and a greater sense of empowerment.

• Sales and Marketing Professionals: In the competitive world of sales and marketing, confidence, influence, and assertiveness are essential. This course equips salespeople and marketers with the strategies to build trust, persuade customers, and communicate their value effectively.

• Communication and Public Speaking Enthusiasts: If you desire to enhance your public speaking skills, effectively communicate your ideas, or become a more persuasive speaker, this course provides you with the confidence and techniques to excel.

• Professionals in Client-Facing Roles: Customer service representatives, consultants, and anyone who interacts directly with clients can benefit from this course. It equips you with the skills to handle difficult situations, communicate assertively with clients, and positively influence their decision-making.

• Graduates and Students: Starting your career journey can be daunting. This course offers a strong foundation in confidence, influence, and assertiveness that can give you a competitive edge in the job market and empower you to navigate professional environments successfully.

OUTCOMES

• Unwavering Confidence: Develop a strong sense of self-confidence and belief in your abilities. Overcome self-doubt and embrace a positive mindset that empowers you to take on challenges with courage.

• Effective Assertiveness: Learn to express your thoughts, opinions, and needs assertively, without aggression or passivity. Acquire the skills to set boundaries, handle conflicts constructively, and negotiate win-win solutions.

• Enhanced Influence and Persuasion: Understand the principles of influence and persuasion, and learn techniques to influence others positively. Master the art of charismatic communication, body language, and storytelling to inspire and motivate those around you.

• Improved Communication Skills: Develop effective communication skills to express your ideas clearly, listen actively, and adapt your communication style to different audiences. Gain confidence in public speaking and articulate your thoughts with impact.

• Emotional Intelligence: Cultivate emotional intelligence to understand and manage your own emotions and those of others. Develop empathy, build strong relationships, and navigate conflicts with empathy and understanding.

• Leadership Skills: Gain the skills to lead with confidence, influence, and assertiveness. Inspire and motivate your team, make informed decisions, and create a positive and empowering work environment.

• Personal Branding: Learn to showcase your strengths and cultivate a compelling personal brand that reflects your values and expertise. Build credibility and leave a lasting impression on others.

• Effective Handling of Challenging Situations: Acquire strategies to navigate difficult conversations, manage criticism and feedback, and maintain composure under pressure. Develop resilience and problem-solving skills to handle challenging situations with confidence.

• Networking and Relationship Building: Learn how to build and nurture strong professional relationships. Develop networking skills to expand your connections, collaborate effectively, and seize opportunities for growth.

• Long-term Growth and Development: Create an action plan for ongoing growth and development. Gain practical tips and strategies to sustain your confidence, influence, and assertiveness skills in the long run, ensuring continued personal and professional success.

The post Mastering Confidence, Influence, and Assertiveness Skills first appeared on Astrotech Learning.

There is a lot more to international trade than placing an order! For your company to thrive in the growing global economy and reap the benefits of the lucrative international trade arena, you or your staff need to gain the skills and knowledge to enter the marketplace both quickly and economically. Behind the glitter lies a maze of complicated regulations and ever increasing competition. In order to assist businesses to gain the necessary skills and knowledge to operate successfully, AstroTech is running a training course on “Successful Importing & Exporting”.

The course includes the following:

TOPICS

• The Importing and Exporting Process
• Import and Export Requirements
• International Trade Terminology
• Government Regulations
• Tips for Importers and Exporters!
• International Banking and Foreign Exchange
• Shipping Methods
• Pre-shipment Inspection Procedures
• Payment Terms and the Letter of Credit
• Documentary Letters of Credit
• Costing for Export Requirements
• Cultural issues when Exporting
• Developing an Export Plan
• Desk and Field research for Exporting
• Ensuring that you have a good Export Strategy
• Registering as an Exporter
• Freight Forwarders and their Roles
• The International Freight Forwarder
• Export Quotations
• Pro-forma Invoices
• International Purchase Orders
• Customers documentation and Procedures
• The Harmonised Tariff System
• Exporting to Africa and Internationally
• Transport and Harbour documents
• Exchange Control documents and Import documents
• INCOTERMS 2000
• The Role of Customers and Import Control
• Custom Tariffs, Import Duty and Bills of Entry
• VAT and it’s application in Transport costs
• The Local Clearing Agent
• Value for Duty Purposes
• Customs and Import Control
• Customs Clearance and Delivery
• Breakbulk, FCL & LCL Shipments
• Cargo Release after Customs Clearance
• Rebates, Drawbacks and Refunds
• Claims relating to Undelivered or Damaged Cargo

And much more!

WHO SHOULD ATTEND

• Export and Import managers and staff
• Shipping managers and staff
• Sales managers operating in International markets
• Forwarding representatives and sales staff
• Buyers and procurement managers
• Anyone else with an interest in import and/or exporting

OUTCOMES

• Understand the complete Import and Export Process
• Ensure that you have a workable Import/Export plan and strategy
• Ensure awareness of the many factors involved when Exporting and Importing
• Understand the documentation requirements for Exporting and Importing
• Network with other professionals with a similar interest

The post Successful Importing and Exporting first appeared on Astrotech Learning.