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The Balanced Scorecard training course provides delegates with an understanding of the fundamentals of the Balanced Scorecard approach to determining an organisations effectiveness at reaching its goals. The course includes the following:


  • Traditional methods of measuring performance
  • What is the Balanced Scorecard and why is it used
  • Building Strategy Maps for the Organisation
  • Understanding the four balanced scorecard perspectives that focus the organisational strategy
  • The Learning and Growth Perspective
  • The Business process perspective
  • The Customer perspective
  • The Financial Perspective
  • Developing Measures and Setting Targets
  • Planning for Implementation
  • Available Tools to assist with implementation, monitoring and feedback

And much more!


Persons involved in the management of an organisation. These include engineering, financial, IT, human resources and support management staff. The course is also applicable to all staff in an organisation in order to educate then as to the ability of the Balanced Scorecard approach to producing measurable improvements within an organisation.


  • Gain an understanding of the balanced scorecard and why it is used
  • Gain an understanding of how to plan an organisational strategy
  • Gain an understanding of the four perspectives of the BSC
  • Gain an understanding of how to implement and measure the effectiveness of your organisation by using the BSC
  • Gain an understanding of available tools to assist with the balanced scorecard approach
  • Gain an understanding of the most effective ways of implementing the BSC
  • Gaining insight into implementation success factors and pitfalls


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