With the fast pace of ever changing technology in the IT industry, it is often a significant challenge for companies to keep their policies up to date and relevant within the business environment in which we all work. For example, internet abuse, chain mail and viruses are issues of relatively new importance. Consequently, organizations need to be dynamic in their approach to updating their policies regularly. In order to assist with this process, AstroTech is offering a training program on “IT Policies”. The course covers the following key topics:

TOPICS

• Email Use Policies
• Internet Use Policies
• Website Terms & Conditions
• Remote Access Policy
• Wireless Communications Policy
• Anti-Virus Policy
• Email Retention Policy
• Information Sensitivity Policy
• Password Protection Policy
• Spam Policy
• Privacy Policies in the Context of IT
• Ensuring FICA compliance through IT
• Telephone Usage & Monitoring Policy
• Data Backup Policy
• Computer/IT Equipment Usage Policy
• Bring your own policies for discussion

And much more!

WHO SHOULD ATTEND

• IT Managers & Staff
• Policy Managers
• Technology Managers
• Managers whose Organisations Rely Heavily on IT Systems
• IT Project Managers & Project Personnel
• Engineers & Technicians
• Anyone else with an interest in IT Policies

OUTCOMES

• Gain knowledge on which policies are important for your organisation
• Understand the key elements to be included in the various IT Policies
• Learn how policies protect your company & why they are needed
• Network with other industry professionals with a similar interest

TRAINING CHANNELS:

Choose your preferred training type/method of delivery below.

IN-HOUSE TRAINING

We come to you!

ON DEMAND TRAINING

Flexible Training: No minimum delegates. Your Date. Your Duration. Face to Face or Online.

The post IT Policies first appeared on Astrotech Learning.

IT Contracts & Service Level Agreements (SLAs) are unique in many aspects from other contracts. In order to ensure that you are receiving the level of service that you are expecting, it is important that you know how to put together a Service Level Agreement that ensures that you receive the service that you need and will be paying for. Furthermore, contracts are often littered with legal jargon that is difficult for non-lawyers to understand the implications of. To assist IT Professionals to better understand SLAs and ensure that they procure services to the standard that is required, AstroTech is offering a training programme on “IT Contracts & SLAs”.

The course will cover the following key topics:

TOPICS

• IT Contracts and SLAs
• Service Level Issues Including:
  – Availability
  – Performance
  – Response Time To Failures
  – Cost
• Performance Measurement
• Metric Applicability and Threshold Calculation
• Dealing with Consortia and Multiple Suppliers
• SLA Monitoring Tools
• Statistics Monitoring & Reporting
• Management Reporting
• Managing Stakeholder Expectations
• Service Level Surveys
• Escalation Procedures
• Benchmark Checks
• Setting Realistic Limits
• Penalties & Incentives
• Contracts Law
  – Terms and Conditions
  – Contract Termination
  – Confidentiality & Non-Disclosure Agreements
  – Breach & Remedies
  – Performance, Non-performance & Possibility of Performance

And much more!

WHO SHOULD ATTEND

• Project Managers
• Contract Managers
• IT Managers
• IT Professionals
• Project coordinators
• Procurement Managers
• Buyers
• IT Sales Personnel
• anyone else with an interest in IT Contracts and SLAs

OUTCOMES

• Gain an understanding of the different kinds of Contracts & SLAs
• Gain an understanding of SLAs and how to effectively use them
• Gain an understanding of how to measure Service
  Levels
• Gain an understanding of how to ensure that SLAs are Realistic
• Understand legal terminology and the implications of
  terms & conditions

The post IT Contracts & SLAs first appeared on Astrotech Learning.

Information, when compared with other business assets, has an uncomfortable likelihood of being mismanaged with potentially disastrous consequences. This vulnerability is a reflection of the frequent inadequacies in the way in which it is controlled and managed. While in most areas of business, control and auditing is fundamental, the risks associated with information loss is sometimes misunderstood and underestimated. For companies to ensure that the key system requirements of availability, integrity and resistance to tampering are addressed, suitable information audit and control mechanisms need to be in place. To assist organisations in achieving this objective, AstroTech is offering a training course on IT Auditing. The course includes the following:

TOPICS

• Audit Planning, Methodology and Objectives
• Strategic Planning
• Policies & Procedures
• Management Practices
• Roles & Responsibilities
• Technical Infrastructure & Operational Practices
• Information Security Management
• Environmental Exposures
• IT Governance
• Protection of Information Assets
• Business Process Evaluation & Risk Management
• Business Continuity Planning
• Disaster Recovery
• Application Development, Acquisition, Implementation & Maintenance

And much more!

WHO SHOULD ATTEND

• IT Auditors, Auditors
• IT Managers
• Business Continuity Managers
• Business & Systems Analysts
• Project Managers
• IT Technicians and Engineers
• System Administrators
• anyone else Involved in IT Auditing

OUTCOMES

• Gain an understanding of the IT Auditing Process
• Gain an understanding of policies and procedures relating to IT Auditing
• Understand all the issues involved in IT Auditing

The post IT Auditing first appeared on Astrotech Learning.

With the growth in the use of IT systems in business in recent years, there is a growing amount of risk exposure to companies in this regard. Consequently, there has also been a surge in the amount of legislation that has emerged as a result of this. This places an additional burden on IT managers and staff to ensure that they are suitably informed so as to best protect their company from the many risks facing them. In order to assist IT personnel to be informed with the latest developments, AstroTech is offering a training program titled IT & The Law.

The course covers the following key topics:

TOPICS

• Understanding the ECT Act
• Intercepting or Monitoring staff email
• Tracking websites employees use
• Legal requirements for email storage
• Spam!
• Software licensing issues
• What IT contracts & declarations should employees sign?
• What policies do employers need & When?
  – Internal security policy
  – Internet usage policy
  – Internal Backup Policy
• Corporate Governance & IT
• The Importance of Email Disclaimers
• Electronic Contract Conclusion
• Necessary Website Terms & Conditions
• Selling goods on-line
• Using your website to comply with PROATIA
• Intellectual Property & the Internet:
  – Trade marks
  – Copyrights
  – Domain names
• Software development legal implications
• The use of software escrow
• Data Storage Requirements
• Preventing Computer Fraud
• Telephone Monitoring
• Personal software on company equipment
• Sending Unauthorised Mail
• What could put the IT Manager in Jail!

And much more!

WHO SHOULD ATTEND

• IT Managers & Staff
• Technology Managers
• Managers whose Organisations Rely Heavily on IT Systems
• IT Project Managers & Project Personnel
• Engineers & Technicians
• Marketing Personnel Involved with Websites
• Anyone else with an interest in IT & The Law

OUTCOMES

• Be knowledgeable about applicable legislation
• Be able to best protect your organisation
• Understand the implications of your actions/systems
• Know what policies you need in place
• Network with other professionals in the industry

The post IT & the Law first appeared on Astrotech Learning.

Preparing for the unthinkable is what Disaster Management & Recovery is all about. Being prepared for a Disaster is something that we all hope to never need, however, just as we all diligently take out insurance, so too should we be prepared for the unexpected. Through adequate planning, both the likelihood of disaster and the subsequent impact can be substantially reduced while for the unprepared, disaster can be catastrophic.

In order to assist organisations to be prepared for the worst, AstroTech is offering a training programme on Disaster Management and Recovery The course includes the following key topics:

TOPICS

• What is Disaster Management
• Analysing Risks
• Disaster Recovery Planning and Policy
• Vulnerability Assessment and General Definition of Requirements
• Business Impact Assessment
• Business Continuity Planning
• Risk Management
• Facility Protection
• Emergency Management
• Suppliers and Contracts
• Emergency Budgets
• Testing your DRP
• Backups and Backup Procedures
• Backup Restoration
• Pilot Sites and Testing
• Disaster Management Hardware and Software Technologies

And much more!

WHO SHOULD ATTEND

• Continuity Planners/Managers
• Project Managers
• System Administrators
• IT Managers, Consultants
• N/W Administrators
• IT Engineers
• IT Technicians
• Engineers
• Management
• anyone else with an interest in Disaster Management and Business Continuity

OUTCOMES

• Gain an understanding of the key issues of Disaster Management
• Gain an understanding of Disaster Management Technologies
• Gain an understanding of the requirements of a responsible Disaster Management Policy
• Gain an understanding of Supplier management

The post Disaster Management & Recovery first appeared on Astrotech Learning.

In order to design successful systems, it is critical first to understand a company’s business operations. The success of IT systems in organisations depends upon them fulfilling a business need and this can only be achieved if the business need is identified and understood.

Analysts need to make use of various tools and techniques to accurately model business processes and subsequently develop appropriate designs to fulfil an organisation’s business objectives.

To assist IT professionals in achieving this goal, AstroTech is offering a training programme on “Business Analysis and Systems Analysis”.

The course includes the following:

TOPICS

• What is Business Analysis & Systems Analysis?
• User requirements analysis & definition
• Modelling the business/system
• Process modelling
• Data modelling
• Work flow modelling
• Modelling tools & techniques
• Structuring & validating user requirements
• Facilitation & elicitation skills for business & systems analysis
• Process flow analysis
• New system modelling
• Implementation strategies
• Preparing & presenting recommendations
• Documentation
• Systems development lifecycles
• JAD & RAD

And much more!

WHO SHOULD ATTEND

• Business analysts, system analysts, project managers, IT managers
• System administrators, IT development managers
• Developers, system engineers, project engineers
• IT technicians & engineers, clients of IT/System projects
• Anyone with an interest in business or systems analysis

OUTCOMES

• Gain an understanding of the key issues in business and systems analysis
• Learn different modelling techniques
• Learn methods of gathering requirements
• Learn how to document requirements effectively

The post Business Analysis & Systems Analysis first appeared on Astrotech Learning.

Managing business operations and people is a daunting task in itself, while moving from a specialist or technical role to one which involves general and people management responsibilities comes with even more unique challenges. As a specialist, you have come to depend mostly on yourself for the effective delivery of job related objectives. However, once you become a manager, you are responsible for achieving results through others, managing workplace dynamics, and juggling the management of day to day business operations with managing people needs, emotions and aspirations.

To assist people in managing the transition from a specialist role to a management role, AstroTech is offering a training programme called “Bridging The Gap: From Specialist to Manager”. The course includes the following key topics:

TOPIC

HOT TIPS FOR SUCCEEDING IN YOUR NEW ROLE

• Networking
• Gaining Credibility
• Gaining access to Mentoring
• Using & Understanding Politics to your advantage

TRANSITION PHASE CHALLENGES

KEY CRITICAL MANAGERIAL COMPETENCIES SUCH AS

• Decision Making
• Meeting Management
• Communication
• Leadership
• Problem Solving

OVERVIEW OF GENERAL & OPERATIONS MANAGEMENT INCLUDING

• Budgeting
• Management Reporting
• Business Plans
• Interfacing with other Departments
• Strategy & Planning

MANAGING THE EMPLOYEE LIFECYCLE THROUGH

• Recruitment Development Termination
• Performance Management Discipline

LABOUR LEGISLATION ESSENTIALS

WHAT MAKES PEOPLE TICK?

• What makes an Effective Team?
• How do you build an Effective Team?
• Motivating Others

COMBINING LEADERSHIP WITH EFFECTIVE PEOPLE MANAGEMENT SKILLS

HANDLING CHALLENGING SITUATIONS

THE ART OF LETTING GO: EFFECTIVE DELEGATION

And much more!

WHO SHOULD ATTEND

• Specialists who have developed into a management position
• Engineers, Technicians and other Technical staff who have developed into a management position
• Professionals who have developed into a management position
• Anyone else wanting to develop their management skills

OUTCOMES

• Understand the challenges faced in the transition from a specialist to a manager
• Learn how people dynamics work and how this can help you with people management
• Learn how to get the best out of your team so that both you and they can shine
• Awareness of labour relations risks Exposure to current leadership trends and thinking
• Practical guidelines which can be applied back in the workplace

The post Bridging the Gap: From Specialist to Manager first appeared on Astrotech Learning.

With the 4^th Industrial Revolution (4IR) upon us, the world is a rapidly changing environment. Increased capabilities of technology and knowledge our impacting all aspects of our lives and this includes the workplace. To make sure that you and your company are ready for this new world get prepared and get informed.

The course covers the following topics:

TOPICS

• What is an industrial revolution and the history of the four industrial revolutions
• The impact of the fourth industrial revolution (4IR)
• What has changed in Business
• An overview of the technologies comprising the 4^th Industrial revolution including:
  • Robotics and its impact on the workplace
  • Automation
  • Artificial Intelligence
  • Augmented Reality
  • The Internet of Things
  • Nanotechnology
  • Biotechnology=
  • Fifth-generation wireless technologies (5G)
  • Additive manufacturing/3D printing
  • Autonomous vehicles
  • Block Chain
  • Data Science
• The Gig Economy
• The Importance of Lifelong learning
• Emerging markets versus first-world countries
• Skills gaps and how to empower the work force

And much more!

WHO SHOULD ATTEND

• Directors and Managers
• Strategic planners
• Technology professionals
• Product developers and managers
• Analysts and system Designers
• Anyone in business that wants to be ready for the world ahead

OUTCOMES

• Understand what the Fourth industrial revolution is and its likely impact
• Gain a high-level understanding of key technologies driving 4IR
• Analyse opportunities presented by 4IR
• Be better positioned to future-proof your business
• Know how you can evolve your role to better suit the changing environment

The post The 4th Industrial Revolution (4IR): Are you ready? first appeared on Astrotech Learning.